Customer support

Customer satisfaction is InVeris Training Solutions’ primary objective, and extends far past development, production and installation. Product warranties, partnered with a customer hotline, ensure systems are supported throughout the product life cycle.

InVeris Training Solutions deploys service personnel for instructor training, system installation and software upgrades across the globe. We provide support from in-country sites in the United States, Canada, United Kingdom, Netherlands, Australia and Singapore.

We also engage user group feedback on system performance, realism and functional capability. Our focus is on the design of moderately priced expansion options to allow fielded systems to keep pace with advances in simulation technology and emerging weaponry.

We encourage dialogue because when it comes to research and development, our customers are our most valuable resource.

Service, support and training contacts

Director of Customer Support
Richard Hicks
Phone: +1-800-344-6771
Fax: +1-678-288-1503
Email: its-customersupport@inveristraining.com
Law Enforcement / Commercial Live Fire
Installation Manager

Michael Turner
Phone: +1-800-344-6771
Fax: +1-678-288-1503
Email: its-customersupport@inveristraining.com
Customer Relations Manager
Gina Priest
Phone: +1-800-344-6771
Fax: +1-678-288-1503
Email: its-customersupport@inveristraining.com
Law Enforcement / Commercial Live Fire
Service Manager

Kyle Barger
Phone: +1-800-344-6771
Fax: +1-678-288-1503
Email: its-customersupport@inveristraining.com
Military Live Fire Service
and Installation Manager

Chancy Fain
Phone: +1-800-344-6771
Fax: +1-678-288-1503
Email: its-customersupport@inveristraining.com